Telecoms Customer Relationship Manager CV Example


The telecoms industry takes on a more customer-centric approach to deliver its various broadband products to corporate clients with the telecoms Customer Relationship Manager.  The position is basically that of an account manager but with more focus on post sales client servicing to ensure the client does not jump ship.  The customer relationship manager can customize its telecoms products more responsively to match growing competition and, thus, retain its large corporate accounts as they would have no reason to transfer to another provider.

Telecoms Customer Relationship Manager CV Example

Frederick J. Alfred

Thames St, Oxford, England

Phone:  01865-767-787

alfredfred@ycmail.com

Objective

I would like to apply as a customer relationship manager in your franchise area which would be closer to home.  With about 5 years in the superbly handling corporate client accounts, I am confidents I can provide the same, if not better, service to your clients in the area.

Career Experience/Job History

2007 – Present: Customer Relationship Manager. Virgin Telecoms

  • Supervise a team of customer relationship agents who to handle northern London corporate clients
  • Provide the decision leeway for agents to make ad hoc rate adjustments whenever there’s failure on the company’s end to deliver as indicated in the service level agreements
  • Authorize the increase in bandwidth allocation for clients as requested.

2005 – 2007:  Customer Relationships Officer,  British Telecoms

  • Create rapport with the client with regular visits and calls to ascertain they the service as indicated in the service level agreement.
  • Provide regular report to Marketing head on customer retention profile.

Education

2006 – Present: various in-house seminars on customer management

2001 – 20004:  Bachelor of Science in Psychology, Paris Dauphine University

Professional reference will be supplied upon request.

 

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Telecommunication Job Duties

Category: Telecom CV's

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