Customer Service Representative CV Example


Customer service representative responsibilities are acting as an interface between both the customers and a certain company; they do this by attending to their remarks, queries and handling all of the consumer complaints. Large corporations, typically those operating in the field of finance, banking and insurance, felt the desire to put up call centers in several parts of the world to expand the company by handling queries as well as resolving complaints at an affordable price. But more importantly, the only role of a customer service representative is to provide top notch, quality and excellent customer and client care at all times.

Customer Service Representative CV Example

Benjamin L. Clive

32 Edinburgh

London, U.K.

E-mail: benjamin.clive@ycmail.co.uk

Phone: 465-00-245

Career Objective

To be able to use my skills in customer/client care, I’ve worked with several corporations as a sales agent and a representative for P.R. campaigns, products and services. I have all the characteristics needed for all the areas of customer service, I can easily adapt to any situation, needs and attitude of any consumer of the company. With this on hand, I can assure this organization that my skills in answering phone calls professionally will be of good use, as well as attending personal client meetings for sales purposes or to answer all customer queries.

Career Experience/Job History

2008-2011: Helping Hands Intl.

  • Inbound call agent for customer queries
  • Trained new interns vying for customer related jobs
  • Provided hands on experience for each trainee

2007-2008: Accenture Worldwide

  • Customer service agent for clients
  • Provided reports of day to day customer queries, comments and remarks

Education

2003-2007: A.B. Human Resources, Manchester Business School

2000-2003: Secondary Education, Plymouth School, London

Hobbies

Surf the internet

Go out on weekends

Play cricket

Read sci-fi books and novels

References

Available upon request of employer

Category: Telecom CV's

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