Call Centre Manager CV Example


A call centre executive or manager required having communication skills and a good presentable attitude as the field requires pure interpersonal communication with them.

The person should have a positive tone and should be clear in his talking. The call centre executive is required to take up queries and calls of the customers and solve them.

Call Center Manager CV Example

Gary Hicks

City Mall Road

France – 5783

Phone: 76534654

gary65@ycmail.com

Career Objective

A highly skilled call centre manager with a good base experience in the management field, I am looking for a good opportunity to showcase my skills in this field. I have a good knowledge base in administration of call centre services. I possess good customer relation skills and customer handling skills apart from effective managerial, organizational and problem solving skills. I have good knowledge of internet and computer applications.

Professional Qualifications

2007 till present: Info COM Solutions, Call Centre Manager

  • Successfully lead a team of well groomed call centre professionals and achieved the set goals.
  • Implemented and reviewed call center policies and procedures.
  • Responsible for training, hiring and supervising call centre employees. Conducted training sessions for new employees.

Education

2003-2006

Bachelors in Arts, Customer Service Management Institute.

2006-2007

Diploma in Call Center Management, Call Center Training Institute.

Hobbies

Reading

Traveling

Networking

Professional reference will be furnished upon request.

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Call Center Job Responsibilities

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Category: Customer CV'S

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