Airline Customer Relations Officer CV Example

The job is a front facing ground service work meant to ensure that dissatisfied airline passengers’ concerns are acted with dispatch and the passenger provided with compensation for any inconvenience in order to restore their patronage.  They are at the forefront of customer complaint management are often exhibit tact, diplomacy, courtesy and firmness in handling complains by phone or by mail.  They are also called upon to assist to assist sales staff in any airline promotions campaign.

Airline Customer Relations Officer CV Example

Virgie H. Helsington

Thames St, Oxford, England

Phone:  01865-454-897


I look forward to this opportunity in applying for a position in your prestigious airline as a customer relations officer which I’ve had the privilege of being one for the last three years.  I have been with the airline industry since 2003 in the marketing and sales department and throughout this time, I can consider myself an expert in handling customer complaints and providing them the incentive to patronize the airline in future trips.

Career Experience/Job History

2005 – Present:  Customer Relations Officer, Virgin Atlantic Airways

  • Draft response letter to mailed and emailed customer complaints
  • Participate in service enhancement programs to delight the customer
  • Provide weekly and monthly report on customer complaint handling
  • Provide passenger compensation for severe service lapses within prescribed allowances

2003 – 2005 :  Sales Account Agent, Heathrow Ticketing Office,  Virgin Atlantic

  • Implement loyalty mileage programs for frequent high fliers
  • Ensure meeting the sales targets during lean travel seasons


2003 – 2006

Various in house training on customer relationship management, airline loyalty management and “customer is king” seminars.

1999 – 2003

Bachelor of Arts in Mass Communication, Leeds Metropolitan University

Professional reference will be supplied upon request.

Category: Commercial Aviation CV's

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