Airline Customer Loyalty Program Manager CV Example


Part of the sales and marketing team is the customer loyalty program manager who is focused on implementing the reward schemes designed to hold and retain customer patronage.  The job has emerged in various industries as a competitive ace but none more mature as in the airline industry.  You have frequent flyer programs that have accumulated miles for the repeat travelers and an airline customer loyalty program manager administers the program on a win-win situation for the airline.

Airline Customer Loyalty Program Manager CV Example

Virgil H. West

R. Diderot, Dijon, France

Phone:  0312-323-7687

West31@ycmail.com

Objective

As an airline loyalty program manager, I supervise a team of program officers who coordinate with sales personnel in the administration of frequent flyer benefits when called for.  I would like to offer my experience and knowledge in bringing a customer loyalty program management to contributing immensely to the revenue goals of a company.

Career Experience/Job History

2004 – Present:  Program Manager, Executive Club, British Airways

  • Monitor and provide regular fulfillment reports on outstanding mileage versus availed mileage credits to management.
  • Coordinate with sales and marketing on program success in the markets the airline serves.
  • Create seasonal trending profiles on consumption of program benefits
  • Supervise and mentor a team of program officers to ensure peak performance
  • Review and revise program details and customer benefits as required for each market segments to ensure optimum market patronage.

2002 – 2004:  Airline Reservation Supervisor, British Airways

  • Ensure airline services are made available to travel agents at all times
  • Coordinate with frequent flyer program office to validate mileage claims

Education

1999 – 2002:  Bachelor of Arts in Management, Swansea Institute of Higher Education, Wales

Professional reference will be supplied upon request.

Category: Commercial Aviation CV's

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